Privacy Policy

 

 

LAST UPDATED: 14.11.2025


This Privacy Policy explains how Bamboogoo Pty Ltd (“Bamboogoo”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase at www.bamboogoo.com (the “Site”), interact with us on social media, or contact us in any way. We sell internationally, so this policy is designed to meet the requirements of the UK GDPR, EU GDPR, Australian Privacy Act, US privacy laws (including CCPA/CPRA), and other applicable regulations worldwide.

By using our Site, you agree to the practices described below.


1. PERSONAL INFORMATION WE COLLECT

We collect information to process your orders, operate our business, and improve your experience. This includes:

 

A. INFORMATION YOU PROVIDE DIRECTLY

 

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party providers; we do not store card numbers)
  • Any information you submit via forms, email, or customer support

 

B. Information collected automatically

 

When you browse the Site, we collect device and usage data, including:

 

  • IP address
  • Browser type and version
  • Time zone and approximate location
  • Pages viewed, clicks, and other interaction data
  • Referring websites or search terms
  • Device identifiers
  • Cookie and tracking data

 

C. Information collected automatically

 

We use cookies, tags, and pixels for:

 

  • Site functionality
  • Secure checkout
  • Analytics (Shopify, Google Analytics, etc.)
  • Marketing and advertising personalisation

 

You can manage or disable cookies via our cookie banner (for EU/UK visitors) or your browser settings.

 

D. Information from third parties

 

We may receive information from:

 

  • Payment providers
  • Shipping partners
  • Advertising platforms
  • Analytics tools
  • Social media (if you interact with our accounts or ads)

 

 

2. HOW WE USE YOUR INFORMATION

 

We use your information to operate our business responsibly and legally. This includes:

 

To fulfill orders

 

  • Processing payments
  • Delivering products
  • Sending order confirmations, updates, or customer support messages

 

To improve our services

 

  • Analysing how visitors use the Site
  • Troubleshooting performance issues
  • Enhancing user experience and product offerings

 

To communicate with you

 

  • Responding to enquiries
  • Sending updates or marketing emails (only where allowed by law and only if you
    opt in)

 

For legal, fraud, and safety obligations

 

  • Detecting and preventing fraudulent activity
  • Complying with applicable laws, regulatory requirements, or lawful requests
  • Maintaining the security of our systems and data

 

For advertising (where permitted)

 

  • Showing relevant promotions on platforms like Meta, Google, TikTok
  • Measuring the performance of marketing campaigns


You can opt out of marketing communications at any time.

 

 

3. HOW WE SHARE YOUR INFORMATION

 

We only share your information with trusted service providers when necessary for running our business:

 

  • Shopify (ecommerce platform)
  • Payment processors (Shopify Payments, PayPal, Apple Pay, etc.)
  • Shipping carriers
  • Customer service platforms
  • Email and marketing tools
  • Analytics and advertising platforms

 

Each provider processes data according to their own privacy practices and may store data in the UK, EU, Australia, United States, Canada, or other regions depending on their infrastructure. We ensure appropriate safeguards (such as Standard Contractual Clauses) where required.

 

We may also share information:

 

  • To comply with lawful requests
  • To protect our rights and safety
  • During a business transfer (e.g., merger or acquisition)

 

We never sell personal data.


4. INTERNATIONAL TRANSFERS

 

Because we operate globally, your information may be transferred across borders. 

Where required by law, we use approved safeguards such as:

 

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions (e.g., EU to UK)
  • Compliant data hosting arrangements

 

Your data will always be handled securely and in line with this policy.

 

 

5. YOUR RIGHTS

 

Your rights depend on where you live, but we extend core privacy rights to all customers worldwide.

You may request:

 

  • Access to the data we hold
  • Correction of inaccurate information
  • Deletion of your personal data (where legally possible)
  • Restriction or objection to certain processing
  • To withdraw consent at any time
  • A copy of your data in portable format
  • To opt out of marketing communications

 

Residents of the EU, UK, California, and other regulated regions may have additional rights. 

 

To exercise any rights, contact us at info@bamboogoo.com.

 

 

6. DATA RETENTION

 

We keep your personal information only as long as necessary for:

 

  • Fulfilling your orders
  • Meeting legal, tax, or accounting requirements
  • Resolving disputes
  • Improving our services

 

You can request deletion at any time unless we are legally required to retain certain information.

 

 

7. SECURITY

 

We use industry-standard security measures to protect your information, including:

 

  • Encrypted connections (HTTPS)
  • Secure payment processing
  • Controlled access to personal data
  • Routine security monitoring

 

No online system is completely risk-free, but we take data protection seriously.

 

 

8. CHILDREN’S PRIVACY

 

  • Our Site is not intended for individuals under the age of 16.
  • We do not knowingly collect personal information from children.
  • If we become aware that data has been collected from a minor, we will delete it.

 

 

9. CHANGES TO THIS POLICY

 

We may update this Privacy Policy when required for legal, operational, or business reasons. The most current version will always be posted on this page with the updated date.

 

 

10. CONTACT US

 

For any questions, requests, or concerns about this Privacy Policy or data practices, contact us: 

Email: info@bamboogoo.com 

 

Address:
Bamboogoo Pty Ltd
106 Flinders Street
Adelaide SA 5000
Australia